Shipping Policy -
Isle of Melts offers shipping anywhere within the Isle of Man, with free shipping on orders over £30.
Standard Shipping -£2.99
Local Drop Off -£1.99
We offer local drop off delivery in the IM9 region. This option can be selected at the checkout if your postcode is applicable.
Delivery Times -
All orders are dispatched within 1-3 working days once ordered and paid for. Most in-stock orders are delivered within 1-3 working days. Made to order items typically take 7-14 days to manufacture and cure. Most orders are shipped via Isle of Man Post.
What happens if I don't receive my order?
If your order has not arrived within a reasonable time frame (3-5 days after dispatch for normal orders) then please contact us via our Contact Us page. Please ensure that you let us know as soon as possible if something has not arrived or been lost in transit as we are unable to track/trace items after 10 days of dispatch.
Cancellation of your order -
Cancellation of orders can be requested before 3 pm on the day of purchase, although we can not guarantee the order will be cancelled.
Once your order is dispatched with the courier we can not cancel the order or make any changes (e.g add/remove products or change of address).
If you need to cancel your order once it has already been dispatched then you will need to start a return process, please refer to our returns section.
Changes to your order -
Changes to your order can be requested before 3 pm on the day of purchase, although we can not guarantee the order will be changed.
Once your order is dispatched with the courier we can not make any changes (e.g add/remove products or change of address).