FAQs
What is a wax melt?
Wax melts are wickless, scented pieces of wax that are melted in a wax burner. A wax burner is a 2 tier home decor item with a lower section for a tea light and an upper section for your favourite scented wax melt to melt in. The wax burner heats and melts the solid wax, once the wax is heated the wax’s scent is released and it fills your home with your chosen scent. Wax melts are also often referred to as wax tarts and wax cubes. Wax melts originated from candle makers looking for something to do with their leftover wax after pouring candles.
How do I use wax melts?
First, pick your favourite scent and remove all packaging, next light an unscented tea light and place it in the lower tier of your wax burner, finally, place 1-2 cubes/shapes of wax into your wax burner and allow it to melt, soon enough your home will be filled with beautiful fragrance. Please note; Ensure your burner is completely dry and free from any other substances. Never mix wax melts with anything e.g water, laundry conditioner, etc.
How much wax do I need to use?
We recommend using 1-2 cubes / 1-2 shapes per burner depending on the room size and burner bowl size. A normal size, single room will only require 1 cube/shape, however, if you are using wax melts in an open plan house for example we recommend 2 cubes/shapes to give a stronger scent throw throughout your house.
How long does the scent in your wax melts last?
This completely depends on the amount being melted, fragrance choice, burner type, and simply your sense of smell. The scent from our wax melts usually lasts 10-12 hours, however, this is only a guideline time. Some fragrances are naturally stronger and longer-lasting, for example, lemon-type scents tend to have a stronger scent throw and they can be smelt for longer. Different types of wax burners also give off different scent throws, for instance, tea light burners tend to give a stronger scent throw than electric burners. Another thing to note is some people love to burn wax all day long, over time this could desensitise their nose and make scents seem not as strong, whereas everyone else in the room may think the scent is still strong.
Can I leave a wax burner on all day?
No, we do not recommend this at all. All burners should be used for 3-4 hours at a time (never use 8-hour tea lights) and once the candle goes out / turned off if electric, the burner should be left to cool for at least an hour before replacing with new melts or re-burning your previous melt.
Please note; 8-hour tea lights are not safe for use in tea light burners and easily cause fires by allowing the burner to get too hot, we always strongly advise not to use them.
How do I clean the wax out of my burner?
There are many ways of doing this, but we swear by Mrs Hinch's method!
Simply pop in a tea light/turn on your burner, wait 15 seconds or so (till the wax just starts to heat) and press gently on the edge of the wax to pop it out. Using a cotton pad also works really well!
How do I store wax melts?
Wax melts should be kept in a cool, dry place. We don’t advise storing near radiators.
What is a ‘waxident’?
A Waxident is a wax melt that may not look as pretty as our usual melts but still have our usual strong scent throw. When we are hand making melts, sometimes the colour may not be perfect, or breaks during de-moulding however the scent is still strong and beautiful, we just don't feel they are perfect enough to sell at full price. Waxidents are typically sold at a discounted price as they look a little different from our normal melts.
Wax melt safety concerns;
Never leave any burners unattended.
Never place burners on a window, in a draught, on/near a radiator, or on wooden surfaces.
Please ensure you use a wax burner and not an oil burner.
Always use 3-4 hour tea lights, never any bigger.
Keep burners out of reach of children and animals.
How do I order?
Shop for the items you want and add them to your shopping cart. When you have finished, you can preview your shopping cart and check out. Please ensure that you check that all information is correct before confirming your purchases and payment.
Why won’t certain items add to my cart?
Any in-stock items will be available to be added to your cart. Any out-of-stock items will show as ‘Out of Stock’ and will be unavailable to add to your cart. There could also be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as ‘Temporarily Unavailable’.
How long will it take for my order to be delivered?
All orders are dispatched within 1-3 working days once ordered and paid for. Most in-stock orders are delivered within 1-3 working days across the Isle of Man. Made-to-order items typically take 7-14 days to manufacture and cure. Most orders are shipped via Isle of Man Post.
For local drop off deliveries, we aim to delivery your item on the same day if the order was placed before 3pm, for orders places after 3pm, we aim to drop your items off the following day.
How much is delivery?
Our standard delivery is £2.99 and local drop off to IM9 post codes is £1.99.
Do you accept returns?
Yes, please refer to our Returns / Refunds section.
What does CLP compliant mean?
CLP stands for Classification, Labelling and Packaging of substances and mixtures. CLP applies to a non-cosmetic product containing a hazardous substance such as fragrance or essential oils (e.g. candles, wax melts, room mists, reed diffusers, etc.). Basically speaking a CLP label is a label attached to products that lists all potentially allergenic ingredients and any other warnings applicable to that particular product. All of our products that contain fragrance oils are perfectly safe and release no harmful chemicals, however, it is always recommended to check our CLP labels before use in case they contain an ingredient that you are allergic to. CLP labels are a legal requirement in a lot of scented home fragrance products and we guarantee that every single one of our products that requires a CLP label has them attached.
Are you CLP compliant?
Yes, we are fully CLP compliant. All of our products that require CLP labels have them attached. Please contact us directly if you require any more information about this, e.g product safety sheets.
Can I view your CLP documentation?
Of course! If there’s any CLP documentation you wish to view before purchasing, let us know and we’ll send it over to you. All products have full CLP attached, also. We are currently working on getting a full CLP breakdown of every product onto our website, although having this information on our website is not a legal requirement, it is something we want our customers to be aware of and have access to.