Returns / Exchanges -
Please contact us within 28 days of delivery in order to enquire about a return request. Once a return request is granted you will be given a returns number, please include this noted inside the return. Once we receive your return it will be inspected and if the return is accepted the refund will be processed, this typically takes 3-5 working days. If your item is faulty, please contact us via our Contact Page.
Returns shipping will not be covered by us and must be arranged by the buyer.
Isle of Melts is only responsible for carriage in one direction of transit, any damage that occurs while in transit to Isle of Melts will not be covered by us and we may refuse the return. Isle of Melts will not accept any return without a returns number, this must be noted inside the return. Goods must be returned complete and in original packaging, if any items arrive back damaged, we may refuse the return. We reserve the right to refuse/return a package or charge a restocking fee when returns are returned to us after 28 days.
Isle of Melts will not accept a return because a wax bar has arrived snapped, we take a lot of care to carefully package our products however sometimes they may break in transit due to how fragile wax can be. In the event you receive a snapped bar it can be used as normal and will still be of the highest quality. Isle of Melts will also not accept any returns on “waxidents”, these are sold as imperfect.
Cancellation of your order -
Cancellation of orders can be requested before 3 pm on the day of purchase, although we can not guarantee the order will be cancelled.
Once your order is dispatched with the courier we can not cancel the order or make any changes (e.g add/remove products or change of address).
If you need to cancel your order once it has already been dispatched then you will need to start a return process, please refer to the above returns section.
Changes to your order -
Changes to your order can be requested before 3 pm on the day of purchase, although we can not guarantee the order will be changed.
Once your order is dispatched with the courier we can not make any changes (e.g add/remove products or change of address).